Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more! Stef works in Customer Success, Experience, & Community, Lexio at Narrative Science.
Links from Stef’s recommendations:
- How Superhuman Built an Engine to Find Product/Market Fit (online article)
- Impact Theory (Podcast/Show)
- Nurturing customer value: The new growth mantra (White Paper from Accenture)