Katie Klinzing of Braintree joined us to talk about Customer Support and its relationship with Customer Success, why you should listen to others about your strengths, and more! After the interview, Jenn Arevalo and Joe Huber talk through some of the key points mentioned by Katie.
Listen with the direct link, here.
Links from Katie’s recommendations:
- Quiet by Susan Cain (Find it at your local bookstore or online)
- Support Driven
- Terrible Thanks for Asking (Stitcher) (iTunes Podcasts)
- GoatAttack.com
Chicago Customer Success 